Mustang Technologies TracReturns 1.3.1
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TracRetus is a standalone RMA software
product that tracks all phases of the
product retu process. Features
include:
o Issue a retu ticket number (RMA) to
your customer on the initial phone call.
The retu ticket number is used
throughout the whole retu process to
identify the retu and the customer
Also, during the initial phone call, you
can collect all customer information
which will expedite the retu process.
o Increase the efficiency of your
operation by automating your paper based
product retu process by using
TracRetus.
o Improve customer service and decrease
repair time by organizing your product
retu procedures using TracRetus.
o Generate custom cover letters from a
Microsoft WORD template that can be sent
to your customer.
o Generate an estimate for your customer
on "out of warranty" repairs.
o TracRetus has great searching
capabilities to help you quickly
identify the current status of each
retu.
o TracRetus does not require any
additional software applications (except
the .NET framework which is free).
TracRetus is completely standalone.
o One affordable price ($279.00USD).
With TracRetus, there is no per user
license charges and there are no
restrictions on the number of users.
However, TracRetus was designed for
small to mid size businesses that will
have 10 or less simultaneous TracRetus
users.
o TracRetus was developed under the
Microsoft .NET framework. The .NET
framework is Microsoft.s recommended
platform for all future software
products. Since TracRetus was
developed under .NET, it is ready for
future versions of the Windows operating
system.
o TracRetus manages the retu of the
product, the repairs of the product, the
estimate for the repair, and the retu
shipment to the customer.
o TracRetus supports both the
"mm/dd/yyyy" and the "dd/mm/yyyy" date
formats.
o Supports currencies in non US
countries . as long as the decimal
symbol is a "." (period). In countries
where the "," (comma) is used as the
decimal symbol, the user must change the
symbol to "." under regional settings
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