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2010/01/11

Cisco Unified Contact Center Express 8 Video Tutorials Features And Functionality (1 dvd)

Cisco Unified Contact Center Express 8 Video Tutorials Features And Functionality (1 dvd)

In this tutorials:

UCCX 8.0 AppAdmin
UCCX 8.0 Licensing
CAD Client Configuration
CAD Configurable Answer Drop Feature
CAD Independant Client Configuration
CAD Integrated CDA
CAD Phonebook Search Nonmodal Feature
Cisco Mobile Supervisor and Reporting
CSD MTX Citrix Feature Support
EDBS
Editor Enhancements
HAoWAN
HRC
HRC Enhancements and Troubleshooting
RT Lite Direct Transfer Ax Line
RT Lite Historical Report
RT Lite Simple Join and Join AX Line
RT Lite Swap and Cancel Feature
RTPhone Support Overview
Security Improvements and Troubleshooting
WallBoard Support

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